CyberAds Studio - Global software solutions and professional services company with offshore programming and offshore software development center(ODC) in India and China and BPO with technical support help desk services. IT Services include custom software development, programming on wireless and smart card, consulting, training, and staffing with IT consultants and programmers from India, Europe, Brazil, Russia and China

Call Center Transformation
For most companies, the Call Center is the only contact a consumer has with the company. CyberAds can help transform your call center agents with software that will provide them better access to up-to-the-minute and accurate information about the customer, enabling them to get a undertake a great opportunity for cross-sell and up-sell products or services.

Armed with a complete view of the customer, the Customer Service Representative (CSR) can inform the customer about other products, services or offers that are appropriate to the customer. Information from the customer that was received via a remote sales person or from the web site can keep the CSR talking intelligently and being viewed as a "trusted" source of information. For these reasons, many organizations are beginning to view the call center as a revenue generator-instead of a cost center.

CyberAds can include "Call Me Back" buttons on your website and help you utilize Voice-Over-IP services, to ensure that your consumers can get the answers they need about products when they need it. It also allows the call center agent to apply cross-sell and up-sell techniques described above.

CyberAds can also setup a remote technical help desk for your organisation. Your employees can dial a defined extension number on their company phone for any help with common day to day IT tasks or specialised application support. On the other end, our fully qualified and trained call center agents in India will guide your employee and help ensure that his/her issue is resolved, quickly and efficiently.

CyberAds can also show you ways to reduce to move your call center to an offshore location and help take advantage of reduce costs and greater team retention. CyberAds has dedicated project teams that will work side by side with your team to ensure that any transition is done in accordance with corporate policy and that all customer data is intact.
Remote Technical Support Help Desk
24X7 Phone and e-mail tech support from our IT consultants based at our offshore development center in India on Interwoven, WebLogic, Oracle, SAP, Broadvision, Clarify, Remedy, Tibco, Siebel, and PeopleSoft. Learn more.